Windows Vista Support

Jon Rolls — Wed, 23 Jul 2008 08:03:00 GMT

Abstract:

Windows Vista Support

The information in this article applies to:

Patch Authority Ultimate 6.1

Patch Authority Ultimate can patch Windows NT, 2000, XP, 2003, 2008, Vista and most Microsoft applications. At the time of writing it also has support for 3rd party applications including: Acrobat Reader, Adobe Acrobat, Adobe Distiller, Adobe Elements, Adobe Flash, Apache, Citrix Presentation Server, QuickTime, RealPlayer, Firefox, WinZip, Thunderbird, iTunes, Java Runtime Environment, Safari, Skype, VMware Player, VMware Server, VMware Workstation, BlackBerry Server.

NOTES:

The VMware products and Blackberry Server are "detection only" at this time - Patch Authority Ultimate will detect an older (and potentially vulnerable) version is present during a scan and report it as an information item
The Sun Java Runtime Environment (JRE) will be updated to the latest release of the JRE version you are using. Older versions of the JRE will remain, which is recommended by Sun as a best practice since some Java Applets are written for a specific JRE version and removing that version may break those applications.

DESCRIPTION:

The list of products patched by Patch Authority Ultimate is as follows:

BridgeTrak for Windows version 8.0.186 (07-21-08)
FIX: Receiving "String was not recognized as a valid DateTime" when specific datetime formats are selected
The information in this article applies to:

Secure Copy 4.11

SYMPTOM:

Selecting “Reset Last Accessed Date on source files” does not appear to reset the last access date after copying file.

How to change a account password from Security Explorer

Sandi — Fri, 18 Jul 2008 11:50:00 GMT
Abstract:
The information in this article applies to:

Security Explorer 6.6

SYMPTOM:

How to change a account password from Security Explorer.

CAUSE:

Tips on Increasing Performance with File System Auditor 2

Sandi — Fri, 18 Jul 2008 11:34:00 GMT
Abstract:
The information in this article applies to:

File System Auditor Version 2.x

How To: Tips on Increasing Performance with File System Auditor 2

Occasionally users report that File System Auditor utilizes too much of their servers CPU. Maximizing performance for File System Auditor requires proper configuration and planning from within the application, as well as proper maintenance of the database. Following the few guidelines listed below will help maximize performance on your server, and when generating reports.
The information in this article applies to:

Patch Authority Ultimate Version 5.9

How To:

How to install .NET and other third-party applications.

Patch Authority Ultimate can scan for and deploy a number of free third-party applications. To do this you simply scan your machines to identify the

The license file could not be loaded. Please contact technical support to obtain a valid license file. [6104]

Sandi — Fri, 18 Jul 2008 10:35:00 GMT
Abstract:
The information in this article applies to:

Active Administrator Version 4.x and 5.x

SYMPTOM:

When applying the license file to Active Administrator, or after upgrading and opening the console, the following error is displayed: The license file could not be loaded. Please contact technical support to obtain a valid license file. [6104]

How do I scan for Critical only patches?

Sandi — Fri, 18 Jul 2008 10:31:00 GMT
Abstract:
The information in this article applies to:

Patch Authority Ultimate and Patch Authority Plus Version 5.x

INFORMATION:

How do I scan for Critical only patches?

If you want to scan for critical patches only, you must first set the status to “Critical”. The reason for this is that custom criticality is the user supplied threat and severity level associated with a particular vulnerability. While Patch Authority Ultimate can reasonably evaluate the

Active Directory Auditing tab an event “Computer – Account Changed” by the “NT AUTHORITY\ANONYMOUS LOGON” account is recorded

Sandi — Fri, 18 Jul 2008 10:20:00 GMT
Abstract:
The information in this article applies to:

Active Administrator 4.x

SYMPTOM:

In the Active Administrator; Active Directory Auditing tab an event “Computer – Account Changed” by the “NT AUTHORITY\ANONYMOUS LOGON” account is recorded.

Who is this and why does this appear?<

Events aren’t displayed in the File System Auditor [Report Configuration Console] or in the Real Time Viewer on the machine being audited

Sandi — Fri, 18 Jul 2008 10:17:00 GMT
Abstract:
The information in this article applies to:

File System Auditor Version 2.x

SYMPTOM:

Events aren’t displayed in the File System Auditor [Report Configuration Console] or in the Real Time Viewer on the machine being audited.

The information in this article applies to:

Enterprise Security Reporter Version 3.x

SYMPTOM:
Enterprise Security Reporter (ESR) uses Windows Authentication as the default security mode to connect to its databases ("dbESR3" and “dbESR3Report” are the default database names). Therefore, if you attempt to connect to the SQL Server server by using a standard login like system administrator (SA), you may receive the following error message:
Unable to connect to server SERVER_NAME:
The information in this article applies to:

Patch Authority Ultimate Version 5.x

SYMPTOM:

After installing Patch Authority Ultimate and attempting to open the application the error message “SQL dmo is not installed on this workstation.” is displayed.

When attempting to install Patch Authority Ultimate the message “.NET Framework 1.1 or later not found” is displayed

Sandi — Fri, 18 Jul 2008 10:04:00 GMT
Abstract:
The information in this article applies to:

Patch Authority Ultimate Version 5.x

SYMPTOM:

When attempting to install Patch Authority Ultimate the message “.NET Framework 1.1 or later not found” is displayed.

The information in this article applies to:

Enterprise Security Explorer Version 3.x

SYMPTOM:
After installation of Enterprise Security Reporter and creation of the Discovery and Reporting databases, or an upgrade of Enterprise Security Reporter; when opening the reporting console, no global reports are displayed as shown below:

Determine the database version for the Enterprise Security Reporter databases using SQL 2005 Management Studio.

Sandi — Fri, 18 Jul 2008 09:49:00 GMT
Abstract:
The information in this article applies to:

Enterprise Security Reporter Version 3.x

How To:

How To: Determine the database version for the Enterprise Security Reporter databases using SQL 2005 Management Studio.
The information in this article applies to:

Enterprise Security Reporter Version 3.5

SYMPTOM:

User is getting an error that the current database version does not match the required version, or the database to which this application is connected is not the correct version.

The information in this article applies to:

FSA 2.x

SYMPTOM:

Need to re-install license file

CAUSE:Symptoms:

After installing File System Auditor onto a computer, you may experience one or more of the following symptoms:

•
A Windows-based file server that is configured as a file and print server stops responding and file and print server functionality temporarily stops.
Active Administrator v5.0.1 (8-Jul-08)
FIX: Changed the name of the console installation program to include the word "console"
FIX: Set the minimum size of the AASM window
FIX: Remove version 4.0/4.1/4.2 agents properly

Desktop Authority Image Center 2.x Version History

Jon Rolls — Wed, 09 Jul 2008 07:55:00 GMT
Abstract:
Desktop Authority Image Center 2.x Version History
9th July 2008 Hardware Support Update
FIX: Expanded hardware support. The list of supported hardware with this update is attached at the bottom of this article.
MD5 checksums for the components in this hardware update are as follows:
ImageCreator folder
kernel.dat - 6a8465e03a661c95492de40dce7dcac4
ramdisk.dat - 8028b483a620331a1d0e329d7e3cf102
OSDDemon folder
kernel.dat - 6a8465e03a661c95492de40dce7dcac4
ramdisk.dat - 0355b4c5a6213f7589205a6840496dd9
bootwiz.sys - d094daaa0c1f9a32fc63f5568de4e29e
2.5 (18-Jun-2008)

How to Upgrade Active Administrator 4.x or 5.0 to Active Administrator 5.01

Sandi — Thu, 03 Jul 2008 12:00:00 GMT
Abstract:
The information in this article applies to:

Active Administrator 5.01

How To:

Upgrade Active Administrator 4.x or 5.0 to Active Administrator 5.01

The information in this article applies to:

Asset Inspector Version: 1.0.0.350

SYMPTOM:

Error Message:

Unauthorized request.

DA Remote Management Gateway 1.x Version History

Jon Rolls — Mon, 23 Jun 2008 12:54:00 GMT
Abstract:
1.2 Beta 2 build 1.2.0.2158 (13-Jun-2008)
ENH: FE59 Significantly simplified the two-server installation process – for RMG setups with two servers (one in the DMZ and one in the LAN) installation can take as little as 5 minutes.
ENH: FE54 RMG now comes with an Open SSL Certificate Authority. Users are no longer required to install or configure Microsoft’s Certificate Services CA on the DMZ server. RMG still supports Microsoft Certificate Services if the user chooses.
ENH: FE42 New delegated permissions model for RMG administrators. Using this model the senior administrator can designate per machine, domain or group which of the other technicians can (a) manage desktops, (b) manage desktops and permissions, or (c) have full control, including setting up other technicians.
ENH: S409 Setup can now create a self-signed SSL certificate for use with RMG
ENH: S356 The Remote Management client now automatically determines which mode it should use to connect to RMG – either the LAN or the DMZ gateway. The client will now connect even if user has the Windows firewall on.
FIX: Resolved incompatibility with low level network packages like Bonjour (installed by iTunes)
FIX: DE1954 Installation validates that SQL Server Authentication mode is e

Graceful Logoffs of Citrix Published Application(s), may cause the Citrix Terminal Session to hang when using Desktop Authority.

Mac McWey — Mon, 23 Jun 2008 07:33:00 GMT
Abstract:
Symptoms
When using Desktop Authority / Desktop Authority Express, or ScriptLogic with Citrix or Terminal Server Published Application(s) the User's Terminal Session stays active causing the session to not disconnect upon a Graceful Logoff.
Cause
This is not an issue which is caused by our software. This is an issue when using Citrix or Terminal Sessions and running Published Applications.
When publishing an application, only the main executable is specified, however, some applications may spawn additional processes that run in the background and are not closed by the corresponding main executable. Additional processes may also be created from scripts that are executed or from specific registry keys, such as the RunOnceKey:
HKEY_LOCAL_MACHINE\SW\Microsoft\Windows\CurrentVersion\RunOnce
Some processes may create a visible window for added functionality, and others may not.
Because the Explorer.exe Desktop is not running when launching an application in one of these ways, there is no default mechanism in either Presentation Server or Windows to exit these background processes when a user has exited the main application.
Presentation Server has a hard coded list of what are considered ‘System’ type secondary processes that are checked for and exited once all user application processes have terminated, these include: csrss.exe, smss.exe, screg.exe, lsass.exe,
spoolss.exe, EventLog.exe, netdde.exe, clipsrv.exe, lmsvcs.exe, MsgSvc.exe, winlogon.exe, NETSTRS.EXE, nddeagnt.exe, os2srv.exe, proquota.exe, wfshell.exe,

BridgeAuto Escalate version 8.x

Christopher Young — Wed, 18 Jun 2008 11:16:00 GMT
Abstract:
BridgeAuto Escalate 8.0.165 (06-18-08)

FIX: BridgeAuto Escalate rule is not running when scheduled, after the rule has been run manually
FIX: When a rule is scheduled to run daily it bases the next run date 1 day from the time the rule finished rather than one day from the time the rule started.
ENH: "Issue Closed" activity type as an available option for triggering a rule in BAE.
ENH: "Issue Reopened" activi

Windows Server 2008 Support in ScriptLogic Products

Jon Rolls — Wed, 18 Jun 2008 09:17:00 GMT
Abstract:
Windows Server 2008 Support in ScriptLogic Products
The following table shows the status of each product available from ScriptLogic and its level of support for Windows Server 2008, or a forthcoming version which is anticipated to support Windows Server 2008:
Product
Windows Server 2008 Support
Active Administrator
BridgeTrak for Web version 8.0.135(06-02-08)

FIX: Bug when selecting to sort by different columns under Companies in Bridgetrak for Web
FIX: Selecting a category from the Category hyperlink in the issue window does not populate the category field
FIX: Sending Issue By Email Not working in BTWeb (in some scenarios)

Desktop Authority 7.x Version History

Jon Rolls — Wed, 11 Jun 2008 18:11:00 GMT
Abstract: Description:
The following list outlines the changes made to Desktop Authority version 7.x.
Version 7.8 (2008-May-30)
Added support for Windows Server 2008
Modified Anti-spyware object to use new anti-spyware technology

DA Remote Management Client Version History

Jon Rolls — Wed, 11 Jun 2008 18:05:00 GMT
Abstract:
Desktop Authority Remote Management Client Version History
For notes on interoperability between the DA Remote Management client in Desktop Authority and DA Remote Management Gateway, please read http://support4.scriptlogic.com/kb/article.aspx?id=15142
DA Remote Management Client version 7.1.2.91 (included in Desktop Authority 7.8)
FIX: DE1181 "Disable Desktop Authority" is selected but Desktop Authority remains enabled
FIX: DE1967 Links to download Java give "Page not found"
DA Remote Management Client version 7.1.2.41 (included in Desktop Authority 7.8 Beta 1)
ENH: Change DA icon when Remote Management is in progress
FIX: DE1967 Add registry setting which determines minimum required JVM
FIX: DE1968 Automatically configure for FIPS in SSL settings
FIX: DE1497 Some DA keys remain in registry after uninstallation
FIX: DE1863 RM is not licensed if it is installed from \Program Files\DesktopAuthority\ folder
FIX: DE1867 Icons can disappear in File Manager
FIX: DE435 NTLM login did not work on Vista clients
FIX: DE1734 Appearance on host display does not restore after changing color depth to 8 bits
FIX: DE1853 RM is incompatible with FIPS security policy
FIX: DE1306 Unable to download folder with File Manager
FIX: DE1515 Cannot delete permissions for an FTP user
FIX: DE106 Help button removed from status window
FIX: DE149 Help button removed from Scheduling & Alerts -> Scripting -> New script
FIX: DE150 Help button removed from Scheduling & Alerts -> System Monitoring -> Edit rules
FIX: DE294 Remote Management fails to automatically disable wallpaper under Vista
FIX: DE1210 In Monitor Ho

MSI Studio 4.x Version History

Bob Crosley — Tue, 10 Jun 2008 09:23:00 GMT
Abstract:

Complete list of threats managed by Desktop Authority Spyware Detection and Removal

Bob Crosley — Tue, 10 Jun 2008 09:14:00 GMT
Abstract: A complete and current list of all threats detected by the Desktop Authority Spyware Detection and Removal option can be found on the Sunbelt Software Research Center web site at: http://research.sunbelt-software.com/Browse_Library.aspx

MSI Studio Troubleshooting

Bob Crosley — Sun, 08 Jun 2008 21:09:00 GMT
Abstract:
The information in this article applies to:

Desktop Authority MSI Studio

DA MSI Studio Troubleshooting

Please follow these steps when a customer calls in and is trying to use DA MSI Studio Standard or Professional.

If the customer has a .msi file:

Ask them to open up the application and choose to “Repackage an Application For Deployme

MSI Studio 3.x Version History

Bob Crosley — Sun, 08 Jun 2008 21:08:00 GMT
Abstract:
Version 3.6.1 (3.60.1) (5-Apr-2007)
ENH: Ability to embed external cab files inside parent MSI
ENH: Ability to step through Office 2003 and XP UI dialogs when creating a response transform (MST)
FIX: Issue packaging on a remote Windows 2000 machine when reg.exe not available
FIX: When creating a response transform for a package without the INSTALLPROPERTY, DA MSI Studio was displaying the error "Property could not be added"

Enterprise Security Reporter 3.x Version History

Nick Buonpastore — Fri, 06 Jun 2008 13:19:00 GMT
Abstract:
Description:
The following list outlines the changes made to Enterprise Security Reporter version 3.x.
3.62 (6 June 2008)
FIX: Error occurred when running delta reports after upgrading from a version prior to 3.60
FIX: Discovery Engine install process could hang when using an account that was a member of a universal group
FIX: Discovery Logs not displayed in the Reporting Console
FIX: Exception was shown when running a new Discovery Delta report
Description:
The following error is received immediately upon completion of the script (when the desktop loads) and is typically followed by a crash of Explorer.exe:
Title: Data Execution Prevention – Microsoft Windows
Body: To help pr

How to Upgrade Active Administrator 4.22 to Active Administrator 5.0

Elizabeth Young-Morton — Wed, 21 May 2008 11:11:00 GMT
Abstract:
The information in this article applies to:

Active Administrator 4.22 / Active Administrator 5.0

How To:

Upgrade Active Administrator 4.22 to Active Administrator 5.0

<

Active Administrator 4.x Need to reinstall license file

Sandi — Wed, 21 May 2008 07:07:00 GMT
Abstract:
The information in this article applies to:

Active Administrator 4.x

SYMPTOM:

Need to reinstall license file

CAUSE:
BridgeMail version 8.0.166 (5-12-08)
FIX: BridgeReceive does not accept passwords that have a space in them
FIX: BRM is not checking IMAP mail
FIX: Emails attachments are not processed when an email is turned into an issue.
FIX: The auto-response functionality does not work in BRM. No mail is ever sent.
FIX: Auto-response tab of BridgeMail encounters error during save

Applications patched by Desktop Authority 7.7 and the Patch Deployment for Desktops option

Jon Rolls — Thu, 15 May 2008 13:07:00 GMT
Abstract:
INTRODUCTION:
Desktop Authority's Patch Deployment for Desktops option can patch Windows 2000, XP and Vista desktops, most Microsoft applications and many 3rd party applications.
Please note that Desktop Authority is optimized for managing desktop operating systems and so it will not patch applications that are only found on servers. ScriptLogic's Patch Authority Ultimate is better suited for patching servers - see http://www.scriptlogic.com/products/patchauthorityultimate/. The list of applications patched by Patch Authority Ultimate is available at http://support4.scriptlogic.com/kb/article.aspx?id=15052
Notes:
The VMware products and Blackberry Server are "detection only" at this time - Patch Authority Ultimate will detect an older (and potentially vulnerable) version is present during a scan and report it as an information item
The Sun Java Runtime Environment (JRE) will be updated to the latest release of the JRE version you are using. Older versions of the JRE will remain, which is recommended by Sun as a best practice since some Java Applets are written for a specific JRE version and removing that version may break those applications.
DESCRIPTION:
The list of products patched by the Patch Deployment for Desktops option for Desktop Authority version 7.7 is as follows:
.NET Framework SP1
.NET Framework SP2
.NET Framework SP3
.NET Framework 1.1 Gold
.NET Framework 1.1 SP1
.NET Framework 2.0 Gold
.NET Framework 2.0 (x64) Gold
Access 2000 SP3
Access 2002 SP2
Access 2002 SP3
Acrobat Reader 6.0.0 Gold
Acrobat Reader 6.0.1 Gold
Acrobat Reader 6.0.2 Gold
Acrob

Desktop Authority 7.7.1 (only) - Error message "A logon event did not complete, this logoff or shutdown event will be terminated. [No ExecutedLogon Value]"

Elizabeth Young-Morton — Thu, 15 May 2008 06:04:00 GMT
Abstract:
The information in this article applies to:

Desktop Authority 7.7.1 (only)

SYMPTOM:

The script will not run at logoff and the following message is recorded in the SLTraceLogoff.htm file:

A logon event did not complete, this logoff or shutdown event will be terminated. [No ExecutedLogon Value]
The information in this article applies to:

Desktop Authority 7.7.1

SYMPTOM: The following message is displayed at logon:

Title: 16 Bit MS-DOS Subsystem
The information in this article applies to:

Desktop Authority 7.0 and above.

SYMPTOM:

How to add trusted sites to Internet Explorer using the registry element in Desktop Authority.

The information in this article applies to:

Desktop Authority 7.0 and above.

SYMPTOM:

A Network Administrator needs to locate the Desktop Authority application on a server quickly.

The information in this article applies to:

Desktop Authority 7.7.1 (only)

SYMPTOM:

The following error message is displayed when launching the Desktop Authority manager from a shortcut:

Title:
Step-By-Step Guide for Installing Enterprise Security Reporter 3.5, Discovery Console and Reporting Console(s); New Install – Complete Walkthrough
Requirements: The Discovery Console requires a MSDE or SQL 2000 or later database and Microsoft .NET Framework 2.0

1) Copy the Enterprise Security Reporter 3.5 Discovery Console setup (.msi) file to your desktop and launch it from there.

ScriptLogic Knowledge Base

Windows Vista Support

How to change a account password from Security Explorer

Tips on Increasing Performance with File System Auditor 2

The license file could not be loaded. Please contact technical support to obtain a valid license file. [6104]

How do I scan for Critical only patches?

Active Directory Auditing tab an event “Computer – Account Changed” by the “NT AUTHORITY\ANONYMOUS LOGON” account is recorded

Events aren’t displayed in the File System Auditor [Report Configuration Console] or in the Real Time Viewer on the machine being audited

When attempting to install Patch Authority Ultimate the message “.NET Framework 1.1 or later not found” is displayed

Determine the database version for the Enterprise Security Reporter databases using SQL 2005 Management Studio.

Desktop Authority Image Center 2.x Version History

Desktop Authority Image Center 2.x Version History

How to Upgrade Active Administrator 4.x or 5.0 to Active Administrator 5.01

DA Remote Management Gateway 1.x Version History

Graceful Logoffs of Citrix Published Application(s), may cause the Citrix Terminal Session to hang when using Desktop Authority.

BridgeAuto Escalate version 8.x

Windows Server 2008 Support in ScriptLogic Products

Windows Server 2008 Support in ScriptLogic Products

Desktop Authority 7.x Version History

DA Remote Management Client Version History

MSI Studio 4.x Version History

Complete list of threats managed by Desktop Authority Spyware Detection and Removal

MSI Studio Troubleshooting

MSI Studio 3.x Version History

Enterprise Security Reporter 3.x Version History

How to Upgrade Active Administrator 4.22 to Active Administrator 5.0

Active Administrator 4.x Need to reinstall license file

Applications patched by Desktop Authority 7.7 and the Patch Deployment for Desktops option

Desktop Authority 7.7.1 (only) - Error message "A logon event did not complete, this logoff or shutdown event will be terminated. [No ExecutedLogon Value]"